CANCELLATION POLICIES

Cancellation for Tutoring

• If your student will be missing a tutoring session, please communicate this to your instructor by 6 P.M. the night before the session to reschedule. If your student misses a lesson or you cancel later than 6 P.M. the night before a lesson, you will be charged in full and will not be able to schedule a make-up lesson.

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Cancellation for Classes

• If you need to cancel a class registration, please contact us at info@homeschoolcoaches.com with the following information: class title, day and time; student's name; your name, email and phone number. To receive a full refund, please contact us regarding the cancellation at least 24 hours prior to the first class session.​

• If your student will be absent from a class session, please communicate this to your instructor. Unfortunately, we do not offer make-ups or prorated refunds.

• If your student misses 3 consecutive lessons without communicating with your instructor, your student may be dropped from the class and you will forfeit the class fee.

• If no students have joined the meeting 10 minutes after the start time, the lesson may be cancelled at the instructor’s discretion. This is considered a missed lesson and is not eligible for a refund.

• If an instructor cancels a class session, payments may be prorated to compensate for the missed session if a make-up day cannot be scheduled.

• If an instructor cancels a class series, you will receive a prorated refund based on the percentage of lessons you have paid for that were canceled.

Home School Coaches receives, collects and stores any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information (including chat transcripts powered from Tidio), and methods used to browse away from the page. Our analytics will not, however, be tied to personally identifiable information (including name, email, passwords, or communication).

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When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used only to contact you and to process your payment.

We collect such non-personal and personal information for the following purposes:​

• To provide and operate the Services;

• To provide our Users with ongoing customer assistance and technical support;

• To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;

• To comply with any applicable laws and regulations.

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Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com's data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

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All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

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We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

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Our website does use cookies, but we do not use them to store anything other than user information for online bookings and class registrations. 

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at info@homeschoolcoaches.com or send us mail to: 1220 Highland Avenue #1593, Duarte, CA 91009.